C215 – Operations Management

Course Structure

  • Assessment: 1 Objective Assessment (OA)

  • Deliverables: No papers, just the exam.

  • Estimated Time to Complete: Ranges from 1–5 days, depending on prior knowledge and study focus.

Credits: 3 competency units.

Key Steps to Complete the Course

1. Take the Pre-Assessment (PA)

  • Approach the PA "cold" to identify areas of strength and weakness.

  • Use the coaching report to focus your studies on areas where you are not yet competent.

2. Leverage Course Resources

  • Essential Documents:

    • Terms and Definitions Sheet: Found under Course Tips, this concise document is critical for understanding key terms.

    • C215 Material Review Guide: Includes chapter slides, study guides, and flashcards.

  • Videos:

    • Watch the course instructor's videos, especially the one highlighting common student mistakes.

    • Consider external resources like Dr. Haywood’s YouTube playlist for Operations Management (short, focused videos).

  • Quizzes:

    • Complete chapter quizzes for comprehension. These won’t directly appear on the OA but help reinforce key concepts.

3. Study Resources & Tips

Quizlets

  1. C215 Study Guide Flashcards

  2. C215 Final Flash Cards

Studocu Resources

  1. C215 Final Study Guide

  2. C215 Study Guide Review

  3. C215 Tips for OA

  4. C215 Material Review Guide

  5. C215 2nd Attempt Study Guide

Google Docs

  1. Comprehensive C215 Study Guide

YouTube Resources

  1. Dr. Haywood's Operations Management Playlist (search for "Dr. Haywood Operations Management Full Course" on YouTube).

Miscellaneous


4. Focus on Key Topics

  • Quality management methods (Six Sigma, DMAIC, quality tools).

  • Capacity planning (design vs. effective capacity).

  • Total Quality Management (TQM) functions in HR, Marketing, and IT.

  • CRP, ERP, MRP, and MRP II interrelationships.

  • Operational concepts like bottlenecks, product design, and process selection.

  • Definitions, formulas, and how they apply to real-world scenarios.

5. Take the Objective Assessment (OA)

  • Familiarize yourself with the format: Many multiple-choice and "select all that apply" questions.

  • Key strategies:

    • Use a whiteboard and calculator for math problems (if any).

    • Focus on application-based questions (e.g., "Which quality tool would you use in this scenario?").

    • Understand rather than memorize concepts, as the questions are often worded differently from the PA.

Tips for Success

  • Plan Your Study: Devote 1–2 days to review if the PA results are strong; otherwise, spend 3–5 days diving deeper into weak areas.

  • Use Multiple Resources: Combine course materials with external guides and videos for comprehensive preparation.

  • Avoid Overloading: Focus on the key documents, guides, and videos mentioned. Skip the textbook unless a concept is unclear.

  • Stay Calm: Half the exam involves definitions and conceptual understanding, so keep a clear mind during the OA.

Additional Resources

  • YouTube: Dr. Haywood's Operations Management Playlist.

  • Studocu:

  • Reddit Discussions: Search for C215 tips in WGU forums for community-shared advice.

Final Notes

  • Reach out to your course instructor (CI) or mentor for guidance if you hit a roadblock.

  • This course complements others like C207 and provides a strong foundation for the capstone.

  • Stay focused and consistent to finish this course efficiently.

Disclaimer: Course materials and assessments are subject to change. Always consult the latest course resources and your mentor.

Sources Used: Compiled and condensed insights from 18 pages of community tips into this study guide.